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Fourteen Drops’ PRIVACY POLICY

Fourteen Drops is committed to keeping your personal data safe and ensuring the security of any personal data we may process.

We are committed to complying with the new GDPR directive that gives greater protection to your personal data.

In particular, this privacy policy:

  • Explains the personal information we hold about you
  • Our legal bases for processing your personal data
  • What we do with your personal information
  • Who your personal data may be shared with
  • Your rights under the data protection regulations

WHAT IS PERSONAL DATA AND HOW IS IT COLLECTED?

Personal data includes any information that directly or indirectly identifies an individual.

We may collect certain personal data such as name, address, email, telephone number, and IP address, and other information gained during interactions or correspondence with you.

OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We will only process your data where we have a legal basis for doing so.

Contractual Necessity. In order to fulfil our obligations to you. For example, we will need to process your personal data in order to process any purchases you make. We will need to share some of this data with our payment processors and the delivery companies that we use.

Consent. You may give your explicit consent to receive newsletters from us. You may unsubscribe from these at any time, either by unsubscribing when you receive a newsletter, by unsubscribing from your online customer account, or using the contact details at the end of this privacy policy document.

Legitimate Interest. We may use your data for our legitimate business interest in order to provide you with the best customer service, to provide a service that is tailored to your needs, and to improve the quality of information on our website and in our shop. For example, we may rely on our legitimate interest to process your personal data for the following purposes:

  • Marketing related to previous purchases you have made with us.
  • Customer service communications as part of the purchase process.
  • To obtain feedback from you about our customer service and products.
  • To enhance, modify, personalise or otherwise improve our services and communications for your benefit

Please note you have the right to object to any processing for which we rely on legitimate interest as the legal basis. You can do so by using the contact details set out at the end of this privacy policy document.

WHO WE SHARE YOUR PERSONAL DATA WITH?

We may share your data with approved third-party providers that have data protection measures in place that align with the requirements of the data protection regulation. For example:

  • Payment providers
  • Companies we use to deliver our products
  • Our newsletter provider with your consent.
  • Professional companies and other persons providing services to us including legal advisers, professional advisers, tax and accountancy advisers, IT services, and printing services

We do not share data outside of the EU and we do not sell your personal data or other information to any third party.

YOUR RIGHTS IN RESPECT OF YOUR DATA ARE:

  • Access rights. You can request a copy of the personal information we hold about you.
  • Right to request rectification. We take reasonable steps to keep your information accurate, but you can also ask us to change any information we hold about you to keep it accurate, complete and current.
  • Right to request erasure (‘to be forgotten’). You have the right to ask us to delete the personal information we hold on you.
  • Right to raise an objection to our processing. Where our processing of your information is performed on the basis of ‘legitimate business interest’, then you can request we stop.
  • Right to complain to a supervisory authority. If you are dissatisfied with our use or management of your personal information, you have the right to complain to an EU Data Protection Supervisory Authority. In the UK, the relevant Data Protection Supervisory Authority is the Information Commissioners Office (ICO) and you can contact them via their website: www.ico.org.uk

OUR RETENTION POLICY

We will only keep your personal data for as long as necessary for the purposes for which it was first gained. Personal data will be retained for the purposes detailed in this privacy policy and where we have a legal basis for doing so.

REVIEW OF THIS POLICY

We may make changes to this policy from time to time and will post such updates on our website.

WHO ARE WE AND HOW TO CONTACT US?

Fourteen Drops Ltd

Registered Address: 3 Innovation Court, Stockton-on-Tees, TS18 3DA

Phone: 01642 657261

Email: sales@fourteendrops.com

Company Number 10736217 Registered at Companies House, Cardiff, Wales

COOKIES

In common with most websites, fourteendrops.com uses ‘cookies’. Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.

We use cookies for a variety of reasons, such as remembering the contents of your shopping trolley and displaying the products you’ve recently viewed. We also use analytics software, which allows us to track and measure patterns of behaviour among our users so that we can improve our website.

For more information about cookies and other technical info regarding our website, please contact our website support at hello@fourteendrops.com